Return Policy

We want you to be happy with your purchase. If something isn't right, here's how our returns and refunds process works.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, unworn, and in the same condition that you received them, with original packaging and tags attached. Proof of purchase is required.

Non-Returnable Items

Certain items cannot be returned, including gift cards, final sale items, and personalized or made-to-order products. Perishable goods and items marked as non-returnable at the time of purchase are also excluded.

How to Start a Return

To start a return, please contact us at relorgroup@gmail.com with your order number and the reason for the return. We will provide instructions for sending your item back to us.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a reasonable time frame. Please note that your bank or card issuer may take additional time to post the refund to your account.

Exchanges

If you need a different size or colour, the fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you'd like.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Return Shipping

You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (for example, you received an incorrect or defective item). Shipping costs are non-refundable.

Questions

If you have any questions about our return policy, please contact us at relorgroup@gmail.com.